Terms & Conditions

Effective Date: May 18, 2026

Welcome to Ava & Co. Candles. By accessing or purchasing from this website, you agree to the following Terms & Conditions. Please read them carefully before using our site.

1. General Information

This website is owned and operated by Ava & Co. Candles. Throughout the site, the terms “we,” “us,” and “our” refer to Ava & Co. Candles.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including all policies referenced herein.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Availability

All candles, wax melts, and home fragrance products are handmade in small batches. Due to the handmade nature of our products, slight variations in color, appearance, and finish may occur.

We reserve the right to:

Limit quantities of any product
Discontinue products at any time
Adjust pricing without notice
Refuse or cancel orders at our discretion

Product availability is not guaranteed.

3. Pricing & Payments

All prices are listed in USD.

Payments are processed securely through trusted third-party payment providers. We do not store your payment information.

We reserve the right to correct pricing errors or inaccuracies at any time.

4. Shipping

Please allow processing time of 5-7 days before shipment. Shipping estimates provided at checkout are not guaranteed delivery dates.

Once an order has been handed over to the shipping carrier, Ava & Co. Candles is not responsible for:

Shipping delays
Lost or stolen packages
Incorrect shipping addresses entered by the customer
Carrier-related damages or delays

Customers are responsible for ensuring their shipping information is accurate at checkout.

5. Returns & Refunds

Due to the handmade and personal nature of our products, all sales are final unless an item arrives damaged or defective.

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged item and packaging

Approved issues may qualify for a replacement or store credit at our discretion.

6. Candle Safety Disclaimer

By purchasing our products, you acknowledge and agree to follow proper candle safety practices.

Never:

Leave a burning candle unattended
Burn candles near flammable materials
Leave candles within reach of children or pets
Burn a candle longer than 4 hours at a time

Ava & Co. Candles is not liable for misuse of products or failure to follow safety instructions.

7. SMS Marketing & Communications

By providing your phone number at checkout, subscribing through our website, or opting into SMS communications, you consent to receive text messages from Ava & Co. Candles, including:

Order updates
Shipping notifications
Customer service communications
Promotional offers
Marketing messages
Product launches and announcements

Message frequency may vary.

Consent is not a condition of purchase.

Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS marketing at any time by replying:
STOP to any text message received from us.

We do not sell or share your phone number with third parties for their marketing purposes.

8. Intellectual Property

All content on this website, including:

Logos
Branding
Product names
Photos
Graphics
Written content

is the property of Ava & Co. Candles and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Ava & Co. Candles shall not be liable for any indirect, incidental, or consequential damages resulting from:

Use of our website
Purchase or use of our products
Delays or interruptions in service

Use of this website and our products is at your own risk.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Ava & Co. Candles
Email: [email protected]
Website: www.avaandcocandles.com